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• Customer Relationship Management (CRM)

• Business Process Management

• Electronic Business Forms

• Process Workflow

• Data Analysis & Reporting

• Process Automation

Solutions

Eliminate Redundancies, Increase Automation

All companies fill out "forms" to track information about a variety of business processes. For example, a project manager may need to track the status of a project while a technical support service representative may need to follow up with a customer regarding a help desk issue.  The complexity of the "form" ranges from a paper form to using a word processing or spreadsheet program to using a standard "help desk" or "project management" software program.

The problem with paper form is obvious -- you are limited in your analysis and backup.  Using common software such as a spreadsheet program allows better storage and analysis capabilities, but anyone can enter just about any information without limitation of the format of the data entered. The problem with many other "help desk" or "project management" programs is the limitation of integration of the program with the company's overall business activity and systems. This is where SPS provides its most important and fulfilling feature.

Integration between the Electronic Forms component (also known as "tickets") and the Relationship Management component enables association of any category of tickets with one or more contact categories. This allows a given form to be associated with a given contact upon creation.

SPS allows for definition of actions ("links") that automatically take place when the related event occurs. This allows for the creation of electronic process flows within your organization. This can easily be done in a matter of minutes using a point-and-click interface.